All orders are shipped out the very next business day after purchase. You will receive an email directly after your purchase with confirmation. Also your account on our site will also have your purchase record. If there are any issues with inventory being out of stock or any other problems with your order, we will contact you. We will do our best to get your order shipped out as soon as the product becomes available, but you also have the option to receive a full refund as well. We will forward on the delivery estimate that we receive from the USPS or UPS. Business days include Monday-Friday excluding holidays (not Saturday or Sunday). We cannot control the weather, natural disasters, or errors on the part of the courier. We are not a courier service, so we use trust in them to get their job done. If your shipment does not arrive on time, we will not refund the shipping charges. It is always a good idea to order your hair well ahead of the appointment time to avoid problems.